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Ordering Custom Jewelry

STEPHEN KRIS DESIGNS is a custom jewelry design studio based in Greenwich Village, New York. Each piece of  jewelry created is entirely hand-built by Designer + Goldsmith STEPHEN KRIS utilizing his unique design concepts. Every STEPHEN KRIS design uses environmentally friendly and conflict-free gemstones and diamonds as well as certified eco-friendly precious metals. Therefore, the finest craftsmanship and only the highest quality materials in all STEPHEN KRIS designs is assured.

Q. Is there a consultation fee?

Yes. We charge a $150 per hour consultation fee for all design advice rendered in person, by telephone, and for CAD (Computer Aided Design), if your project requires it. If you decide to place your order with us, a 50% deposit is required to begin the work and the total consultation fee is deducted from the final cost.

Q. Can I supply my own gemstones?

Yes. Many of my customers ask me to build their ring setting or other jewelry using a family heirloom or gemstones they purchased themselves from a variety of sources. I am happy to work with you to create a beautiful design that best highlights the gemstone you chose.

Thank you for placing your trust in us to recut, repair, or polish your gemstone(s) or to set your gemstone(s) and/or repair, modify, or adjust your jewelry items set with gemstones. Due to the fact that gemstones may be subject to fracture, chipping, scratching, or abrading, neither STEPHEN KRIS DESIGNS nor its agents accept responsibility for damage to your gemstone(s) that may occur during this process. We will do our utmost to complete the work to our highest standards.

Due to the industry’s ongoing technological advances that include laser drilling, filling, layering, oiling, heating, radiating, etc. to enhance a gemstone, you will be asked to sign a waiver before any work begins.

Q. How long will my order take?

All my creations are hand forged and fabricated and orders are completed in a timely manner.  Please plan accordingly.

Engagement rings and eternity bands generally take anywhere from 4 to 6 weeks to complete; men’s plain wedding bands take about 3 weeks. If you should need a RUSH order, a 30% surcharge is assessed to the total cost of  your order assuming it is physically possible to meet your deadline.

Q. Can I pick up my order or will it be shipped?

Upon completion, you are more than welcome to pick up your order at my studio or I will gladly ship it to you utilizing secure UPS insured services. Click on Shipping & Handling at the bottom of my home page for specific details.

All custom design sales are final.

When ordering, if you are not certain about any aspect of your order, PLEASE ASK. All orders require a 50% non-refundable deposit before any work will commence (Cash, Checks, or Credit Cards accepted). When your order is completed, you will be notified. At such time, full payment of the outstanding balance is due and must clear the bank before any order will be shipped or taken away. Returned checks are subject to a $50 surcharge PLUS all assessed bank charges.

Q. Do you guarantee your work?

Yes. Customer service is one of my highest priorities and I stand behind the integrity of every one of my designs to assure you receive the finest heirloom quality product.

Please Note:

I do not assume responsibility for the integrity of customer-provided gemstones, individual lifestyles, or mishaps. Therefore, all repairs, resizing (e.g.. customer provided the wrong size on a new order or lifestyle changes require a smaller or larger size), or replacement of any gemstones in any of my jewelry work is subject to all customary charges including labor and materials. Ask for a price quote on these services. Any changes made to my work by the customer or a third party voids all warranty.

VISA  MasterCard  Discover  and  AMEX are gladly accepted.